cancellation policy
Booking Terms & Confirmation
The credit card details provided in this booking constitute:
Agreement to the booking terms and confirmation.
Consent for use of the card details in case of damage or harm caused to the accommodation facilities or site equipment during the guests’ stay.
Note: A 2% deposit is charged upon booking. This deposit is non-refundable in case of cancellation.
Arrival Instructions & Check-in/Check-out
Check-in: 16:00
Check-out: 11:00 (including Saturdays)
Please respect the check-out time — delays will incur a charge of 100 NIS per hour per cabin.
Approximately 30 minutes before arrival at Tzukim, please call the operations team: 058-4842357
Cabin entry and guest check-in must be completed by 20:00 at the latest. If you plan to arrive later, please coordinate in advance.
Any changes to check-in or check-out times must be approved in advance.
For early arrivals or late departures, entry/exit will be handled independently.
Desert Days is a quiet village — no vehicles are allowed on site.
Arrival is at the Desert Days parking lot (search "Desert Days" on Waze). Upon arrival and departure, staff will transport guests to the cabins using electric carts.
Make sure to bring all items you need with you.
Meals – Breakfast & Dinner
Meals must be ordered up to 5 days before arrival by replying to your confirmation email.
Please ensure you have received a confirmation for your meal order.
Breakfast is delivered between 8:30–9:00 AM in a cooler box outside your cabin.
Dinner is delivered at 18:00 (winter time) and 19:00 (summer time) in a cooler box outside your cabin.
Meal times are fixed.
Cancellations for breakfast/dinner are only accepted by email at least 24 hours in advance.
All cabins are equipped with full kitchen facilities.
Cancellation Policy
For cancellations or postponements up to 14 days before the scheduled stay, no cancellation fee will apply.
Note: The 2% deposit paid at booking is non-refundable.
For cancellations/postponements between 14 and 4 days before the stay:
A fee of 50% per night per cabin will be charged.
For cancellations/postponements 4 days or less before the stay:
The full accommodation cost will be charged.
Cancellations must be made by email only to: desertdaysmud@gmail.com
Please ensure you receive a confirmation document by return email, which is your only valid proof of cancellation.
You may request help from the Desert Days team to find replacement guests, with a 200 NIS service fee.
If replacements are found, no further charge will apply.
If no replacements are found, the standard cancellation policy will apply.
Group Bookings: For bookings of more than 3 cabins, a 30% deposit will be required one month before arrival.
Cabin Equipment & Damage
Dear guests, any damage to items in your cabin will result in a full charge based on the cost of repair/replacement.
Charges will be made after evaluation by the site staff and using the security credit card provided at booking.
Please avoid unpleasant situations and take care of the equipment and surroundings.
In such cases, we will contact you first and provide full details. No charge will be made without prior notice.
Payment Methods
The credit card provided during booking is for security purposes only and will not be charged before arrival.
Payment will be collected upon departure.
Note: A 2% deposit is charged upon booking and is non-refundable in case of cancellation.
Accepted payment methods:
Cash
Check
Credit card (up to 3 interest-free installments)
We accept Visa, Isracard, and MasterCard only.
Desert Days reserves the right to relocate a guest to a different cabin in case of exceptional circumstances or technical issues — with prior notice.
Safety Warnings
Important: Desert Days is located in the heart of the central Arava desert.
Scorpions, snakes, and rodents may be present in their natural habitat.
Wear closed shoes outside your cabin at night and behave with caution — as in any desert stay. Do not move rocks with your hands.
Sandfly Warning (May–October):
Active during twilight and nighttime. Use insect repellent, wear long clothing and shoes outside. Keep doors closed and use fans.
Before any hike into the desert: Take sufficient water and wear a hat.
Tourist Info
Attractions, food, and tourism in the Arava: https://goarava.co.il
Artist Village in Tzukim: https://www.zuqimartists.co.il
Culinary experiences in the Arava: https://www.desert-days.com/food/?ContentID=28783
Pets
Dogs are welcome during weekdays with advance notice.
Note: Other dogs may be present onsite and cabins are not fenced.
Owners must clean up after their pets and keep them leashed at all times.